General

Hardware Policies and Limited Warranty

Last updated: March 16, 2023

Square Shop Sales and Return Policy

Thank you for shopping at Square. This Sales and Return Policy applies to your purchase of Square hardware (‘Square Hardware’) and third party hardware and accessories (‘Third Party Hardware’ and collectively with Square Hardware, ‘Products’) from Square.

Shipping

We will ship Products using a carrier selected by us. Your order checkout page shows your shipping method, estimated time and any shipping fees. While we will try to meet your dispatch and delivery dates, we may be unable to do so in the event of low Product inventory. In addition, many events beyond our control can affect the delivery of your Products after we provide them to the carrier. Therefore, we are not liable for late shipment or delivery or any loss, damage or penalty you incur from any delay in shipment or delivery. Notwithstanding the foregoing, risk of loss and title for Products pass to you upon delivery to you.

Returns

If you are not fully satisfied with your purchase, you may return your Products within thirty (30) days of delivery so long as they are in their original condition and packaging and you enclose the original packing slip. We will refund your purchase price in full and cover the cost of return shipping. You must return all Products, cords, cables, parts and documentation that were included with the original package. Refunds will be applied to the original purchase method. Only Products purchased directly from Square can be returned to Square. Products you purchase through our authorised retail partners must be returned in accordance with their respective return policies.

Availability

The Products offered from Square consist of Square Hardware as well as Third Party Hardware purchased and resold by Square. From time to time, we may be unable to manufacture or obtain a sufficient supply of Products. In addition, there may be occasions when we confirm your order but subsequently learn that we are unable to supply your Products. Therefore, we reserve the right at any time to limit or change quantities available for purchase or to cancel your order. If we cancel your order, we will refund your purchase price in full.

End User Customers

We sell and ship Products only to customers located in Canada for their own use. You may not purchase Products for resale and we reserve the right to refuse or cancel your order if we believe you will do so. Your use of the Products is governed by the General Terms of Service and related agreements and policies available at https://squareup.com/ca/en/legal.

Language

For each of the Limited Warranty policies stated below, the parties expressly agree that the Limited Warranty and all related documents be drawn up in English only (French version here for reference only). Les parties aux présentes ont exigé que le présent contrat et tous les documents qui s’y rattachent soient rédigés en anglais seulement (La version française des Politiques et garantie limitée sur le matériel ici pour référence uniquement).

Limited Warranty for Square Hardware (excluding Square Reader for Magstripe and Square Register)

Square warrants your Square hardware (“Square Hardware”) against defects in materials and workmanship under normal use for a period of one (1) year from the shipping date. Square will replace such defective Square Hardware at no cost to you. However, you must return the defective Square Hardware to Square at the designated address and in the designated box, with all accessories, cords, cables, parts and documentation included, within fourteen (14) days of receiving your replacement Square Hardware. You will be asked to provide a payment card number to Square when you initiate a warranty based return. In the event you fail to return your defective Square Hardware pursuant to the process and time frame specified by Square, Square will charge either your Square Account (if there is a balance) or the card you provided when you initiated your warranty based return. This is your sole and exclusive remedy for breach of this limited warranty. This limited warranty is only available to you as the original purchaser of the Square Hardware. Warranty coverage terminates if you sell or transfer your Square Hardware. No Square reseller, agent, or employee is authorized to make any modification, extension, or addition to this limited warranty. To initiate a warranty based return, contact Square Support.

This limited warranty does not apply to Square Hardware that has been subject to alteration, repair, tampering, accident, abuse, misuse, fire, acts of God (including, without limitation, earthquake, flood, hurricane, lightning, or tornado) or other external causes. This limited warranty does not apply to any third party hardware or accessories (“Third Party Hardware”), any consumable parts, including batteries, or any software, even if resold or included with the Square Hardware. All Third Party Hardware resold or included by Square is provided solely according to the warranty and other terms specified by the manufacturer, who is solely responsible for service and support for its product. For service, support, or warranty assistance for Third Party Hardware, you should contact the manufacturer directly.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY IS PROVIDED IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESS OR IMPLIED, WRITTEN OR ORAL, WITH RESPECT TO ANY SQUARE OR THIRD PARTY PRODUCT. ACCORDINGLY, SQUARE EXPRESSLY DISCLAIMS ANY WARRANTY OR CONDITION OF MERCHANTABILITY, NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE, OR AGAINST HIDDEN OR LATENT DEFECTS. TO THE EXTENT SUCH WARRANTIES CANNOT BE DISCLAIMED, SQUARE LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION AND REMEDY OF THIS LIMITED WARRANTY. IN NO EVENT WILL SQUARE BE LIABLE FOR ANY LOSS OR DAMAGE OR FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR INDIRECT DAMAGES HOWEVER CAUSED ARISING OUT OF YOUR USE OF OR INABILITY TO USE ANY SQUARE OR THIRD PARTY PRODUCTS, INCLUDING LOSS OF REVENUE, LOSS OF ACTUAL OR ANTICIPATED PROFITS, LOSS OF GOODWILL, OR LOSS OF REPUTATION.

Limited Warranty for Square Reader for Magstripe

Square warrants your Square Reader for Magstripe against defects in materials and workmanship under normal use for a period of six (6) months from the shipping date. Square will replace such defective Square Reader for Magstripe at no cost to you. However, you must return the defective Square Reader for Magstripe to Square at the designated address and in the designated box, with all accessories, cords, cables, parts and documentation included, within fourteen (14) days of receiving your replacement Square Reader for Magstripe. You will be asked to provide a payment card number to Square when you initiate a warranty based return. In the event you fail to return your defective Square Reader for Magstripe pursuant to the process and time frame specified by Square, Square will charge either your Square Account (if there is a balance) or the card you provided when you initiated your warranty based return. This is your sole and exclusive remedy for breach of this limited warranty. This limited warranty is only available to you as the original purchaser of the Square Reader for Magstripe. Warranty coverage terminates if you sell or transfer your Square Hardware. No Square reseller, agent, or employee is authorized to make any modification, extension, or addition to this limited warranty. To initiate a warranty based return, contact Square Support.

This limited warranty does not apply to Square Reader for Magstripe that has been subject to alteration, repair, tampering, accident, abuse, misuse, fire, acts of God (including, without limitation, earthquake, flood, hurricane, lightning, or tornado) or other external causes. This limited warranty does not apply to any third party hardware or accessories (“Third Party Hardware”), any consumable parts, including batteries, or any software, even if resold or included with the Square Reader for Magstripe. All Third Party Hardware resold or included by Square is provided solely according to the warranty and other terms specified by the manufacturer, who is solely responsible for service and support for its product. For service, support, or warranty assistance for Third Party Hardware, you should contact the manufacturer directly.

Limited Warranty for Square Register

Square warrants Square Register against defects in materials and workmanship under normal use for a period of two (2) years from the shipping date. Square will replace such defective Square Register at no cost to you. However, you must return the defective Square Register to Square at the designated address and in the designated box, with all accessories, cords, cables, parts and documentation included, within fourteen (14) days of receiving your replacement Square Register. You will be asked to provide a payment card number to Square when you initiate a warranty based return. In the event you fail to return your defective Square Register pursuant to the process and time frame specified by Square, Square will charge either your Square Account (if there is a balance) or the card you provided when you initiated your warranty based return. This is your sole and exclusive remedy for breach of this limited warranty. This limited warranty is only available to you as the original purchaser of Square Register. Warranty coverage terminates if you sell or transfer your Square Register. No Square reseller, agent, or employee is authorized to make any modification, extension, or addition to this limited warranty. To initiate a warranty based return, contact Square Support.

This limited warranty does not apply to any Square Register that has been subject to alteration, repair, tampering, accident, abuse, misuse, fire, acts of god (including, without limitation, earthquake, flood, hurricane, lightning, or tornado) or other external causes. This limited warranty does not apply to any Third Party Hardware, any consumable parts, including batteries, or any software, even if resold or included with Square Register. All Third Party Hardware resold or included by Square is provided solely according to the warranty and other terms specified by the manufacturer, who is solely responsible for service and support for its Product. For service, support, or warranty assistance, you should contact the manufacturer directly.

Notice Concerning the Limited Warranty Under Quebec Law for Quebec Residents

Notwithstanding anything herein to the contrary, Quebec law provides that you are entitled to a warranty that Square Hardware and Third Party Hardware must be usable for normal use for a reasonable time.