2-Step Verification Troubleshooting
Find answers to commonly asked questions about 2-step verification.
General
I saved my login session for 0 days in the online Dashboard – why am I being asked to use two-step verification on my account?
This feature is device-specific, so you’ll need to enable ‘Remember this Device’ for any Square app on your mobile device (saving your login session for 30 days), in addition to when you log in to your account on your computer.
How do I remove the ‘Remember this Device’ setting from the app on my mobile device?
The best way to do this is to reset your password. If you’re using an Android device, you can go to your device Settings > Apps > Select your Square App > Clear Data. Note that this will log you out of the Square app.
Square Sellers
I can’t access my phone to receive the verification code needed to log in to my account. What do I do?
You can contact us by phone for help.
I have team members who use two-step verification. How do I change a team member’s information?
Visit your online Square Dashboard to update this information. Learn more about managing two-step verification information.
I just enabled two-step verification, but it’s not required to sign in to the app – what’s the issue?
It sounds like your app is out of date, and you’ll need to update to the newest version in order to use this feature.
Can I make two-step verification mandatory for some team members but optional for others?
Not at this time. Two-step verification will apply to all of your team members when it is enabled.
Team Members
How do I change the information I use for two-step verification as a team member?
Go to Account & Settings in your online Dashboard. From here, you can remove your number and add a new one.
I received an email saying that I’ll be required to enable two-step verification when I log in to Square, but I don’t have a phone number to register with.
You’ll have to contact the account owner or a full-access team member to decide the best way to proceed, but once two-step verification is enabled by them, you can’t skip this step to use Square.
I work at two different businesses that use Square and one of them enabled two-step verification, but I already have it set up for the other business. Will I have to set it up again?
No. If you’ve already set it up for one business, it’ll work for both. You will see no difference in how you log in.