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Receive appointment bookings through Instagram and Facebook

Who is this article for?
  • Sellers with the appointments permission to configure appointment settings. Set permissions in Square Dashboard.
  • Square Appointments subscribers
  • About appointment bookings through Instagram and Facebook

    Integrate your Square Appointments online booking site with your Instagram business account or Facebook business page to make it easier for customers to discover and book with you. You can activate booking on your profile or page, allowing customers to instantly book while they browse without leaving the app. The free integration is included with your Square Appointments account and setup is easy.

    Before you begin

    You can add a Book Now button to your profile or page from Instagram and Facebook.

    To start receiving bookings through your business pages, you need:

    Option 1: Add a Book Now button to Instagram

    1. Go to your business profile on Instagram and tap Edit Profile.

    2. Under Public Business Information, tap Contact Options.

    3. Tap Add an Action Button.

    4. Select Appointments for Square from the list of button options.

    5. Sign in with your Square account email address and password.

    6. Select your preferred business account to associate with your bookings.

    7. Review your button settings and tap Continue.

    8. Refresh your profile page to see your new Book Now button.

    Only one action button can be displayed on your profile at a time.

    Deactivate booking through Instagram

    1. Go to your business profile on Instagram and tap Edit Profile.

    2. Under Public Business Information, tap Buttons.

    3. Select the button you'd like to remove.

    4. Tap Remove Action Button on the bottom.

    Option 2: Add a Book Now button to Facebook

    1. Go to your Facebook business page and click Add a Button.

    2. Select Book Now from the list of button options.

    3. Tap Connect Another Tool.

    4. Select Appointments for Square.

    5. Review the permissions and select Continue.

    6. Sign in with your Square account email address and password.

    7. Select your preferred business account to associate with your bookings.

    8. Review your button settings and tap Continue.

    Once the button has been created, you can test your button:

    1. Click your button.

    2. Select Test Button.

    Classes are not compatible with this feature.

    Deactivate booking through Facebook

    1. Go to your Facebook business page and click Edit Book Now.

    2. Select Delete Button.

    3. Select Delete Button once again to confirm.

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