Square and Devices with Known Issues
Square Device Compatibility
Learn which devices have compatibility issues with Square hardware and software.
Whilst you may have been able to use a device previously to process transactions using your Square Reader, our mobile security team is constantly refining our software in order to maintain strict security standards on our platform.
We are required to update our software from time to time to ensure it is secure for our sellers and your customers.
To view which Android-based devices are compatible with our hardware, visit our Device Compatibility page to see which devices we can guarantee will work.
Note: The list below doesn’t include all unsupported devices.
Android Devices
| Android Tablets | Known Issues |
|---|---|
| Google Nexus 7 | The first generation Google Nexus 7 tablet isn’t compatible with the Square Reader. With updated firmware, the second generation Nexus 7 tablet (released August 2013) is supported. |
| Nook HD and Nook HD+ | These devices aren’t compatible with the Square Reader, but you can manually enter card payments. |
Oppo Devices
| Devices | Known Issues |
|---|---|
| Find X Series, Reno Series, A Series | If you do not have an Oppo A57 or Oppo F1s then the device is ‘untested’ meaning we cannot guarantee that the device is compatible with the Square Reader. You can use the Point of Sale app to manually enter card payments. |
Samsung Devices
| Devices | Known Issues |
|---|---|
| Samsung S9 | Samsung Galaxy S9 is not compatible with Square Reader (2nd generation) due to its discontinued status with Samsung. |
| - Samsung Galaxy Player 5.0 - Samsung Moment | These devices aren’t currently supported with the Square Reader, but you can use them to manually enter payments. |
| Samsung Galaxy Tab 3 | The cellular version of this tablet isn’t supported with the Square Reader, but you manually enter payments. |
| Samsung Galaxy (Black) Tab 4 | Only the Samsung Galaxy (Black) Tab 4, 10.1 is supported with Square. All other versions of this tablet aren’t compatible. Note: The white Samsung Galaxy Tab 4 is not supported. |
| - Galaxy Tab E - Galaxy S5 Active - Galaxy Tab 4 - Galaxy S5 (AT&T) - Galaxy Tab E (AT&T) - Galaxy Tab Pro 12.2” - Galaxy Tab 4 10.1” | The Square app will not work when a USB On the Go (OTG) adaptor is connected to one of these devices. |
HTC Devices
| Devices | Known Issues |
|---|---|
| HTC EVO 3D* | This device is not currently supported with the Square Reader, but you can manually enter payments. *This device is not supported with the Square Reader. |
| HTC EVO Design 4G | To make sure the device is compatible, update your device to the newest firmware version. |
| HTC Incredible | If you notice that the Square app fails after updating, delete and reinstall the app. See Google Support for instructions. |
| - HTC Droid Incredible 4G LTE - HTC One SV - HTC One VX | These devices aren’t currently supported with the Square Reader, but you can manually enter payments. |
LG Devices
| Devices | Known Issues |
|---|---|
| - LG Optimus Elite
- LG Spectrum 2 |
These devices aren’t currently supported with the Square Reader, but you can manually enter payments. |
Other Devices
| Device | Known Issues |
|---|---|
| Cricket ZTE Score | The Square app isn’t compatible with this device’s small screen size. |
| Casio G’zOne Commando | This device isn’t supported with the Square Reader, but you can use it to manually enter payments. |
| - Coby Kyros
- ProntoTec Axius - Lenovo K800 - ZTE V975 - HP Slate 7 - Sharp BLU Life Play |
These devices are not compatible with the Square app. |
To see if your device is supported, visit Square’s Device Compatibility page.