How Customers Track Their Loyalty Status
Once a customer completes a transaction at your business, in person, through a Square Invoice or Square Online transaction, they will receive a text message notification directing them to a landing page where they can learn more about Square Loyalty.
Note: buyers can only accrue points when completing an invoice payment at this time. Buyers are not able to redeem any available rewards through Square Invoices payments, but rewards can be claimed during checkout at your point of sale or through your Square Online site.
Viewing Their Loyalty Status
Customers are able to view their loyalty status within their loyalty programme information through their online Buyer Status page.
Digital Loyalty Pass
While physical loyalty membership cards aren’t currently available, you can use Apple Pay to enrol or check in to a seller’s loyalty programme. You will receive a notification to add a digital loyalty pass for this business to the Apple Wallet on your iPhone. Once you tap the notification, you’ll need to verify your contact information, agree to the terms and conditions, and add the loyalty pass to your digital wallet.
The digital loyalty pass will reflect the business name, the available point balance, the membership start date, and the account holder name and phone number. Once you add the pass to your wallet, you can tap the seller display screen or contactless card reader with your smartphone for future transactions to automatically check in to the business’ loyalty programme, accrue points and redeem any available rewards. Digital loyalty passes can also be claimed through digital receipts and your online buyer status page with a business’s loyalty programme as well.
Note: adding loyalty passes is only available on iOS smartphones. Transactions must be completed on a Square iOS point-of-sale device or Square Register in order to receive a notification to add a digital loyalty pass to a digital wallet.
For more information on Square Loyalty check the Overview of Square Loyalty article.