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Message customers about orders

Who is this article for?
  • Sellers with the messages permission to view and send messages. Set permissions in Square Dashboard.

About order messages

You can message customers about live orders — ideal for gaining clarification on your customer’s order or notifying last minute changes, such as out of stock items or substitutions. Square Messages supports both text and email communication, as well as photo support. 

Before you begin 

To start conversations with your customers, subscribe to Square Messages Plus or start a free 30-day trial.

Square Messages is accessible from your Square Dashboard and is available with the following Square apps on compatible iOS and Android devices: Square Appointments, Square for Retail, Square Point of Sale, Square for Restaurants, and Square Invoices. 

When you send a text message containing marketing content (such as a coupon) to your customers, you will need to request consent from your customer. This is to protect you and your customers from receiving unwanted marketing messages. Your customer will receive a text message asking them to confirm that they would like to receive messages from you. Once they confirm, they will receive a second text message to confirm that they would like to receive marketing content.

Send a message

Square Dashboard

  1. Sign in to your Square Dashboard, then go to Items & orders > Orders.
  2. Select an order and click (•••).
  3. Click Message buyer.
  4. Confirm that you have consent from your buyer to contact them.
  5. Type your message and select Send.

Square POS apps

  1. Tap ≡ More > Orders.
  2. Select an order and tap (•••).
  3. Tap Message buyer.
  4. Confirm that you have consent from your buyer to contact them.
  5. Type your message and tap Send.

Message notifications

You will receive an email notification when your customer responds. You can also enable push notifications to your device by clicking the Messages > Settings icon from the Square Dashboard.

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