Troubleshoot team member badges
If you are experiencing issues pairing a badge with a team member or if a team member can’t log in to the Square Point of Sale, try the following troubleshooting steps.
Before you begin
Team member badges are only available with a subscription to Advanced Access or Square for Restaurants Plus.
If you are not subscribed or if your subscription expired, badges won't work for your team. You can resubscribe or upgrade your subscription from Pricing & subscriptions in your Square Dashboard. Learn how to manage your Square subscriptions.
Update your iOS or Android software and the Square POS apps
Team Member Badges require version 6.54 on iOS and 6.56 on Android devices.
Update operating system software:
- Plug your device into a power source.
- From the device’s home screen, tap Settings > General > Software Update.
- Tap Install Now.
- Follow the on-screen prompts to complete the update.
- For more information on updating your iOS device, visit Apple’s Support site.
Update the Square POS apps software from the App Store:
- Open the App Store
- Scroll down to see pending updates.
- Tap Update All to update all apps on your device, or locate the Square POS app and tap Update.
- You can also search your Square POS app and tap Update.
Update Android software:
- Open the Settings app.
- Tap About > System Updates or Software Updates. If you don’t see Advanced, tap About phone.
- The process to update software is different for each Android device. Instructions for updating software on your specific device should be available on Google’s Android Support page.
Update the Square POS apps software on an Android device using Google Play:
- Open the Google Play app and tap My games and apps.
- Locate and tap the Square POS app > Update.
Troubleshoot pairing team member badges
Review the issues to find out why you may experience issues with pairing your team member badges.
The badge may need to be paired with the team member profile, or the team member may already have a badge paired. Employees can only have one badge paired to their profile at a time. Unpairing and relinking a new badge to the team member’s profile may help.
Learn how to set up team member badges.
If you’re attempting to log in on a Square Reader, the device may not be properly connected to your point of sale hardware.
Learn how to set up Square Reader for contactless and chip.
If you continue to experience issues with your Square Reader, try using a Square Reader for contactless and chip (2nd generation).