Enroll in a Square seller's loyalty program
About enrolling in a Square seller's loyalty program
Enrolling in a Square seller's loyalty program is beneficial if you regularly engage with a particular seller or brand, as you can earn rewards and enhance your customer experience.
Before you begin
There are several ways to enroll in a participating Square seller's loyalty program:
During checkout.
Through an invitation email that is sent if you didn't enroll after your last eligible purchase.
When completing a Square Invoice transaction.
You enroll by entering your phone number and your earned rewards will be associated with this phone number, so make sure to always use the same one regardless of how you pay.
When you enroll in a Square seller’s loyalty program, you'll receive a welcome SMS message that includes a link to your status page and information about your linked payment cards. You can unlink any payment cards from the loyalty status page.
Enroll in a Square seller's loyalty program
Option 1: Enroll during checkout
During checkout, you'll see a loyalty enrollment screen asking for your phone number to sign up for a business' loyalty program or to check in to an existing loyalty program. Enter your phone number to claim your points.
Option 2: Enroll via invitation email after a sale
If you visited a participating seller and didn't claim your reward at checkout, you'll receive an invitation to enroll in the seller's loyalty program and claim your reward after each eligible purchase.
To do so:
Look for an email from the seller regarding their loyalty program.
Follow the prompt to Claim Your Points.
Enter your phone number > tap Claim Your Points.
You'll see a confirmation and an invite to Check Your Loyalty Status on Cash App, which you can do at any time from this link.
Enrollment invitation emails may take a few hours to reach your inbox after your purchase, and will only be sent if you provided an email address for a digital receipt.
Option 3: Enroll via a Square Invoice
Square Invoices can be sent for completion via the email address or mobile phone number that is on file for you with the business. Once you receive an invoice, take the following steps to enroll or check in to a business' Square Loyalty program:
Open the email with the invoice and click Pay Invoice.
Click Claim Points on this purchase and provide your phone number.
Click Check in or enroll and proceed through to complete the invoice payment. You will see any available points earned at the top of the page.
Once the invoice payment is complete, select Track your rewards progress to view your rewards progress, account information, and any available points.
Customers can only accrue points when completing an invoice payment at this time. Customers are not able to redeem any available rewards through Square Invoices payments, but rewards can be claimed during checkout at a point of sale or through a Square Online site.
View your Square Loyalty status
When you enroll in a Square seller's loyalty program, you'll receive a welcome SMS message including a link to your loyalty status in the Activity tab of Cash App. From this tab, you can click on the business to view your progress towards a reward, current tier, earned rewards, linked payments cards, and an overview of your rewards activity with that seller.
If a business' loyalty program has opted out of integrating with Cash App, you will be able to view your loyalty status with that business through a loyalty status webpage.
To view your loyalty status with a specific Square seller with a loyalty status page:
Access the Square seller's loyalty status page link.
Enter your phone number > Request Loyalty Code.
Enter the loyalty code received via SMS > Sign In.
In case you are not enrolled in the seller's loyalty program, you will be prompted to enroll to start earning points.
If you no longer have the welcome SMS with the link to your status page, you can resend it to yourself the next time you claim a point. Simply tap the field containing your phone number and the link will be resent via SMS.
You will need to have a mobile phone number to enroll in a Square seller's loyalty program and view your loyalty status.
Redeem your rewards
When you visit a seller, you can redeem your reward by providing the cashier with your name or phone number.
You can also select your reward at checkout if you pay with a debit or credit card linked to your loyalty account, and apply it to your current purchase.
When you redeem a reward, your card statement may initially show a pending charge for the full transaction amount. When the transaction is finalized, usually 1-2 days later, the charge will reflect the discounted price. You may also receive SMS or Cash App notifications once your loyalty status has been updated with the business.
With loyalty in receipts, you can view how many points you've just earned by looking at your digital receipt. You can also click on your loyalty status page link on the receipt for more information about the loyalty program, including available rewards, tier status, and historical loyalty activities. However, loyalty points earned only appear on digital receipts and do not appear on printed receipts at this time.
Add a loyalty pass to your digital wallet
When you use Apple Pay or check in to a seller's loyalty program you'll receive a push notification to add a loyalty pass for this business to your phone's digital wallet. Once you tap the notification, you'll need to verify your contact information, agree to the terms and conditions, and add the loyalty pass to your digital wallet.
The loyalty pass will reflect the business name, your available point balance, and your membership start date, as well as the account holder name and phone number. Once you add the pass to your wallet, you can tap the seller display screen or contactless card reader with your smartphone for future transactions to automatically check in, accrue points, and redeem any available rewards during checkout.
Adding loyalty passes is only available on iOS devices.