Apply coupons and rewards to transactions
About applying coupons and loyalty rewards
You can apply coupons to a customer's sale, and redeem customer rewards from the Square Point of Sale app by searching for their name, email address, or phone number, or by entering their reward code.
Before you begin
Multiple rewards of different types can be applied at the same time. For example, you can apply a reward for a percentage as well as a reward for a dollar amount on a single sale.
If only one reward is available, that reward will automatically be applied. A single reward cannot be applied to more than one sale, even if the full reward isn't redeemed.
Be sure you’ve set up coupons in Square Marketing and a loyalty program in Square Loyalty.
Apply coupons to sales
- Sign in to your Square Point of Sale and tap Checkout > Library > Rewards.
- Tap Use Code and enter the coupon code your customer provides you.
- Select rewards to apply them to your customer’s cart and finish processing the sale.
Apply loyalty rewards to sales
If you’ve added a customer to the sale and they have enough points to redeem a reward, Reward Available will be prompted on the current sale before finalizing the transaction. You can add the reward to the current sale by tapping Reward Available and selecting the reward you’d like to apply.
Customers with available rewards paying with a card linked to their Square Loyalty account will see a reward redemption screen at checkout that allows them to select from their available rewards and apply them to their transactions. If the customer is paying with a new card, this screen will not appear, and their available rewards can be redeemed by tapping Rewards from the Item Library.
You can disable the reward redemption screen from your Square Point of Sale. Your customers will no longer see the reward redemption screen.
Square POS app on mobile devices & tablets:
- Sign in to your Square Point of Sale app and tap ≡ More > Settings > Loyalty.
- Toggle off Card linked reward redemption.
Square Register & Square Terminal:
- Sign in to your Square Point of Sale and tap ☰ More > Settings > Loyalty.
- Toggle on Show check-in screen at start of transaction. Ensure that the Enable Loyalty option is toggled on in order to update the settings on your device.