Say hello to a new way to message.
So many conversations. One way to manage them.
Square Messages is the messaging hub you need for your business.
Manage texts, emails, and more, all from one place.
- Communicate easily
- Respond instantly
- Transact directly
When you send a payment link to a customer within Square Messages, any conversations or questions about the transaction stay in one place so you never lose track of a sale.
How Square Messages keeps you connected
Email and text customers without using your personal number.
Sync Square Messages with Square Appointments to stay on schedule.
Get notifications when a new message comes in.
Respond to feedback in real time.
Send and receive photos directly from Square Messages.
Send payment links from Square Messages.
Payment links included with Square Messages Free. Ability to start new conversations available with Square Messages Plus.
Text or email receipts from one place.
Manage estimates and invoices in the message thread.
Turn on Square Assistant, an AI-powered tool that answers for you.
Square Assistant is only available with Square Appointments.
Let customers use Square Assistant to confirm, reschedule, and cancel.
Square Assistant is only available with Square Appointments.
Automatically update your Square Appointments calendar with Square Assistant.
Built to work with other tools so you can build better relationships
Access Square Messages wherever you are from your Square Dashboard or Square mobile app.
Payment links
Create a link for any good or service and send it through Square Messages so customers can pay from the message thread.
Payment links available with Square Messages Free. Ability to start a new conversation available with Square Messages Plus.
Email and SMS
Square Messages is your new inbox. Email and text from one place to keep conversations organized.
Ability to start a new email conversation available with Square Messages Plus.
Square Appointments
Square Messages helps you organize questions, cancellations, confirmations, and reschedulings.
Invoices
Send a professional invoice or estimate in Square Messages to streamline getting paid.
Two plans, endless conversations.
Two plans. Upgrade, downgrade, or cancel at any time.
Free
Reply to customer inquiries and manage transactions via text and email.
$0
No monthly fees
- Reply to inbound messages via SMS or email.
- Send photos, invoices, estimates, and checkout links.
- Speed up conversations with conversational AI by sending suggested replies or actions.
- Create and manage appointments using Square Assistant.
Plus
Start new conversations and receive messages from a dedicated phone number.
$10/month
Per month, per location
Includes Free plan and:
- Send and receive messages through a dedicated business number.
- Initiate conversations via SMS and email.
- Send coupons.
- Receive transcribed voicemails from your customers.
- Redirect calls to text.
“As a small-business owner, your head is all over the place, and Square Messages helps keep me organized.”
GINGER, OWNER OF GINGERLY WAX
FAQ
Square Messages offers two pricing tiers: free or paid. Square Messages is free, Square Messages Plus costs $10 per location, per month.
Square Messages doesn’t replace text and email. Think of it as a solution that consolidates all of those inboxes and notifications for you. You can send, receive, and respond to texts, emails, questions, and feedback, all from Square Messages. Over time we plan to build more integrations to make it a one-stop shop for customer communication.
Access Square Messages directly from your Square Dashboard or mobile app. If you use the Square Point of Sale app, Square Appointments app, or Square for Retail app, you’re ready to chat with customers with a free Square account. No additional sign-up or steps required — the user-friendly messaging interface is already built in.
Square Messages is a communications platform designed to keep your client communication in one place. That includes texts, emails, receipts, invoices, feedback, checkout links, and more. You don’t have to use your personal number to communicate with customers or hop on the phone for something like an appointment reminder, and your clients experience more immediate customer service.
Square Assistant is an automated messaging feature that is integrated with Square Messages. Think of it as your personal AI assistant or a tool that helps you respond to customers in real time. Square Assistant can confirm, reschedule, and cancel appointments automatically to help you protect your calendar and guard against no-shows. You can jump in at any time to take over the conversation, and if Square Assistant can’t answer a particular question, you’ll be notified so that you can address it. Square Assistant exists because when you run a small business, you simply can’t be everywhere at once.
You can read more about Square Assistant here.
Square Messages is designed to improve team collaboration. It makes it easier for everyone on your staff to communicate with customers, stay informed about upcoming appointments, send appointment reminders, schedule follow-ups, send payments, and more. Make sure that your staff members have Square Messages permission in Square Advanced Access and that they have access to the correct locations.
